Terms & Conditions

Terms & Conditions

1. Using a Fruitcake Media Website

1.1 By using a Fruitcake Media website, you are publishing information about your business or organisation on the internet. The website presents your data in a customised style and allows you to keep it up to date through Fruitcake Media CentrePointCMS, our content management system.

1.2 Your website may include text, images and video content and can consist of a small number of pages or a larger multi page structure depending on your chosen package.

1.3 Access to the Fruitcake Media CentrePointCMS is provided as part of your subscription. The CMS remains the property of Fruitcake Media at all times.

1.4 Your website is hosted on our servers. While we aim to provide reliable access at all times, occasional downtime may occur due to factors outside our control. Fruitcake Media is not liable for any loss arising from website unavailability.

1.5 Daily backups are performed, however Fruitcake Media cannot guarantee the security or recovery of data. You are strongly advised to maintain your own backups. We accept no liability for data loss.

1.6 We may provide search engine optimisation services. Search engine rankings depend on many external factors, including competition and algorithm changes. No specific rankings can be guaranteed.

1.7 Fruitcake Media websites are built to work on modern browsers and devices including desktops, tablets and smartphones.

1.8 All software provided remains the property of Fruitcake Media and is licensed to you for the duration of your subscription. We retain access for maintenance, development and support purposes.

2. Ordering a Fruitcake Media Product

2.1 We will discuss your requirements and provide a quotation. Quotations remain valid for two months unless stated otherwise.

2.2 Quotations include a monthly subscription charge covering website design, hosting, technical updates, CMS access and any included services such as domains or email where applicable.

3. Building Your Website and Payments

3.0 All Fruitcake Media website packages are provided with no upfront setup fees. Costs are spread evenly across the subscription term.

3.1 To begin your website build, the first monthly payment must be made as quoted.

3.2 Payments are taken monthly on the same date each month.

3.3 Once payment is received, we will begin background work while you complete the content form.

3.4 Your first website draft will be delivered within 10 working days of receiving your completed content. We will make agreed revisions before launch.

3.5 All website packages are subject to a minimum 12 month subscription term, as detailed in Section 5.

4. Updates and Support

4.1 Minor updates are included within your package. You are encouraged to use the CentrePointCMS for routine changes.

4.2 Full CMS training is provided and support is available throughout your subscription.

5. Subscription Term and Payments

5.1 By purchasing a website, you agree to a minimum subscription period of 12 months starting from the date of the first payment.

5.2 Payments are taken automatically from the payment method used at checkout unless updated by you.

5.3 You are responsible for keeping payment details up to date.

6. Cancellation

6.1 After the initial 12 month term, you may cancel your subscription by providing written notice.

6.2 A minimum of 30 days notice is required. Subscription fees remain payable during the notice period.

7. Failed Payments

7.1 If a payment fails, you will be notified.

7.2 Outstanding balances must be cleared within 29 days of the failed payment.

7.3 Fruitcake Media reserves the right to suspend services while an account remains overdue.

8. Outstanding Balances and Contracted Period

8.1 If payment remains outstanding after 29 days, Fruitcake Media may suspend services and reserves the right to invoice the remaining balance of the contracted 12 month term.

8.2 You remain responsible for all fees due for the remainder of the contract period.

9. Debt Recovery

9.1 Fruitcake Media may engage third party collection agencies to recover unpaid balances.

9.2 Any costs incurred during debt recovery may be passed on to you.

10. Copyright and Content Responsibility

By using our services, you confirm that you hold all necessary rights and permissions for any content supplied. You accept full responsibility for ensuring content does not infringe third party rights and agree to indemnify Fruitcake Media against any related claims.

By proceeding with our services, you confirm that you have read, understood and accepted these terms and conditions and are authorised to enter into this agreement.